Principles of CSDD:
- openness and transparency;
- ability to follow the procedure of service provision which is strictly regulated as well as norms regulating it;
- to render services at the presence of the clients;
- provide general information about the structure, competences, responsibilities, financial activities and use of resources;
- publish financial reviews of CSDD;
- obtain information concerning person’s own data, vehicles and driver’s licence etc. in the Register free of charge
- to draw services as near as possible to the users of services;
- to render services at time and location most suitable for clients allowing to choose;
- to ensure meeting with the representatives of management;
- development to meet future needs;
- follow the latest developments and achievements in the fields important to CSDD, and implement them by improving skills of personnel;
- to ensure sustainable team work meeting future needs;
- legality in all procedures;
- to ensure investigation and summarizing of all complaints related to administrative work of CSDD, to give legal grounds in every case of declining a service;
- respect to clients;
- presumption of honesty and understanding attitude towards any person;
- to eliminate bureaucratic attitude towards clients;
- to simplify service procedures, to offer possibilities to talk to the staff personally.

You have rights to expect from the employees of CSDD:
- that they act legally and follow norms of ethics;
- that they behave politely, with understanding, and always help;
- that they act rationally and to the best of their conscience;
- that they justify every case of refusal by legal requirements;
- that they are recognizable by use of name tags;
- that they admit their mistakes and apologize for that, trying to find the best solution for client;
- that they will be dressed in accordance with the duties to be carried out;
- that they will insure confidentiality of information given by clients.

At places of services CSDD offers:
- to provide services regardless of place of residence;
- to provide information verbally or in writing, according to the choice of the client, concerning services and conditions of rendering them;
- possibility to receive all necessary services at minimum time and at one location (one stop agency principle);
- clean, efficient, up-to-date environment where client can feel comfortable.

General principles of Quality Standard of CSDD:
- ontinuously improve and broaden the range of services;
- to minimize waiting time and to ensure equally high standard of service provision everywhere;
- to limit demands and requirements clients have to meet;
- to facilitate settling of formalities;
- to regularly assess opinion of clients concerning the services provided and to improve the quality of services;
- not to require such information from clients which can be obtained by CSDD itself;
- to ensure service provision in time limited by the standard (see Timeframe for rendering services) excluding faster services for additional charges;
- reply to any correspondence when address of the sender is known;
- to ensure access to services by disabled.

You can help us
You are our client, and we wish to offer you high quality services. You can help us to do so by:
- settling all necessary formalities before use of our services;
- bmitting all necessary documents;
- coming in working hours, and, if services are booked, in due time;
- letting us know your disappointment with the offered services or your positive impressions;
- leaving contact information in case you wish to receive the documents in another time;
- respecting our legal requirements;
- regarding general norms of behaviour and ethics at places where services are offered, if something has not happened as desired.

Our goal is to render services in such manner that client is always satisfied. If it has not been so, we would like to know these situations in order to avoid them in the future. We you’re your attention to the fact that at all places of our services you can express your opinion of our work by filling in “Form of comments, suggestions and complaints”. You have always a possibility to meet with representative of the management, and we carefully study any of your written or verbal complaints in order to respond to them. If you consider any service as provided with too much delay or in inappropriate quality, or you have reason to believe that a decision made is not justified, you can file a complaint at Main Office of CSDD (25, Miera Street, Riga, Latvia, LV-1001). Your complaint will be considered objectively and confidentially.